Customer Portal

Customer Portal

The Customer Portal is a customer-facing website that allows your customers to view, manage and cancel their orders.

Using the portal, your customers can:

  • View their order history
  • View their active subscriptions
  • View their upcoming payments
  • View their payment history
  • Update their payment method
  • Cancel their subscriptions
  • Download their invoices

Setting up your Customer Portal

To set up your Customer Portal, navigate to Settings > Customer Portal in the CheckoutJoy dashboard.

Because we're creating DNS configuration for your portal, it may take up to 24 hours for your portal to be accessible.

How to access your Customer Portal

When you set up your Customer Portal, we create a subdomain for you on For example, if your store is called my-store, your customer portal will be accessible at

How does it work?

Existing customers that have bought your products can log into the portal using the email address associated with their orders. A login link is sent to their email addresses, which means that they don't have to create an account or remember another password.

Once they're logged in, they can view their order history, manage their subscriptions, and download their invoices.