Abandoned Checkout Emails

Abandoned Checkout Emails are a powerful tool to recover lost sales. When a customer starts the checkout process but doesn't complete it, you can send them a reminder email to encourage them to finish their purchase.

Here's a summary of the features included in our pricing plans (opens in a new tab)

* If a custom sending address isn't used, then emails are sent from orders@checkoutjoy.com

How does it work?

When a customer starts the checkout process but doesn't complete it, CheckoutJoy will mark the checkout as abandoned after a certain time after 30 minutes.

If you've enabled Abandoned Checkouts, the system will send the customer an email to remind them to complete their purchase. This email is sent after the wait time you've set in the settings.

You can customize the email content and timing to suit your business needs. CheckoutJoy will track the status of the abandoned checkout and send the email at the specified time.

Setting up Abandoned Checkout Emails

To enable Abandoned Checkout Emails, go to Revenue Recovery > Abandoned Checkouts (opens in a new tab) in your CheckoutJoy dashboard and toggle the switch to enable the feature for your account.

You can customize the email content and timing for sending the emails. You can also set the number of hours after the checkout was abandoned before the email is sent.

Email Content

You can fully edit the content of the email that is sent to the customer. You can use special tags to substitute values such as the customer's name, the items in their cart, and the checkout URL.

Timing

You can set the number of hours after the checkout was abandoned before the email is sent. The default is 1 hour, but you can adjust this to suit your business needs.