Stripe

Setting up CheckoutJoy to take payments using your Stripe account

Supported Payment Options

  • One-time payments
  • Multiple payments
  • Subscriptions

Adding your account details

In the CheckoutJoy dashboard

  1. Navigate to Settings > Payment Methods
  2. Select your payment processor and click on Add

Finding your API credentials

  1. Log into your Stripe account
  2. Navigate to Developers > API keys
  3. Your keys are listed under the Standard Keys

Setting up webhook notifications

CheckoutJoy needs to be notified by Stripe of any payment events that occur when a customer pays using Stripe. These are events such as successful payment authorizations, completed orders, cancelled subscriptions etc. CheckoutJoy needs this information to record revenue and to manage your customer's access to Kajabi offers.

To do this you need to add the CheckoutJoy webhook API address to your Stripe Webhook configuration.

In your Stripe dashboard,

  • Navigate to Developers > Webhooks
  • Select the Add Endpoint button top right
  • Fill in the form with the following details
SettingValue
Endpoint URLhttps://api.checkoutjoy.com/v1/notify?p=Stripe
Events to sendsetup_intent.succeeded , payment_intent.succeeded, invoice.payment_succeeded, charge.refunded

Incomplete and Abandoned Payments

You might see an increase in Incomplete or Abandoned payments in your Stripe dashboard after enabling multiple payment methods for Stripe on your checkout pages.

This is because the Stripe widget (called Stripe Elements) creates a payment in your Stripe account when the widget loads. They do this to determine which of your enabled payment methods in your Stripe account should be displayed to the customer. For example, if you've enabled SEPA Direct Debits as a payment method, but your customer is viewing your page from India, then the SEPA payment method is not displayed.

By default, a customer has 30 minutes to complete a payment once the checkout page has loaded. After that, CheckoutJoy automatically changes the status of the payment to "abandoned" in your Stripe account.

If you don't like the way the new Stripe Elements handles payments in your Stripe account, then we recommend that you use the Card Only option for Stripe in your checkout sections. Card only payments will only create a payment in your Stripe account once the customer has submitted their card details.